Archive for the ‘Online detractors’ Category

Blog response: Whole Food boss shows the way

July 28th, 2006 — Mark

The Whole Foods blog
A call from Dominic Rushe of the Sunday Times who is writing about business blogging. I talked as plausibly as I could about what is going on in the UK, but in truth there has not yet been a lot of movement by corporates towards setting up blogs. I [...]

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Dell launch a blog

July 13th, 2006 — Mark

Dell have launched a blog, a bit more than a year after the Dell Hell debacle with Buzzmachine’s Jeff Jarvis, documented in our case study “Measuring the influence of bloggers on corporate reputation“. There have been a few negative comments. Steve Rubel upbraids them for not mentioning Jeff Jarvis. Jeff Jarvis [...]

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Rules for blog response

May 9th, 2006 — Mark

A very good pull-together on how to respond to negative blogs from the folks at Multi-Channel Merchant. It suggests that a good initial response is to monitor what is being said, and recommends a thoughtful approach to response. Here are some excellent, clear rules on how to blog, courtesy of Stephan Spencer [...]

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Charlene Li at New Comm Forum

March 5th, 2006 — Mark

Charlene Li gave an interesting and wide-ranging keynote Friday morning at the New Comm Forum. She took a 30,000 feet look at social media, with particular reference to blogging, aiming her sometimes impassioned comments at a broad audience.
“Social media is all about ceding control to build the relationship with the consumer. They won’t [...]

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Message boards versus blogs

January 23rd, 2006 — Mark

We are working with a customer in the automotive sector looking at commentary in both message boards and blogs. It has brought out some interesting characteristics of web users. The volume of commentary in blogs is somewhat lower, and that in message boards somewhat higher than we had anticipated.
I am not aware [...]

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