Department store John Lewis have announced that whilst their rivals may be suffering, they are growing market share. The Nationwide building society has seen a surge of deposits recently, partly the effect of the Northern Rock collapse.
Both businesses are growing market share during a slowdown. What is it that links them? In [...]
Archive for the ‘net promoters’ Category
What is it about John Lewis and Nationwide?
December 18th, 2007 — MarkDo Net Promoters predict stock price growth? Reaction
September 11th, 2007 — MarkWe shared the Dell case study showing the apparent association between customer recommendation and stock price with Peter Hutton of Brand Energy Research writes:
Thanks for sending me this.
Yes, I am familiar with Reichheld’s NPI. Curiously enough, I developed my own advocacy scale, with a net advocacy score, 12 years ago, before Reichheld came to [...]
Dell profits, stock up in line with earlier Net Promoters study
September 6th, 2007 — MarkDell have just announced a profits jump of 46%, topping analysts’ estimates. The stock price rose to the $28 level. This chart shows the stock price’s movements over the last six months. [Data from Marketwatch]
In March 2007 Market Sentinel completed a case study looking at how sentiment was changing relative to Dell’s [...]