“Britain’s Worst Insurer”. You have to click on a subject line like that, don’t you? It was on email which arrived in my inbox this afternoon. Lovemoney was the sender. The title of “Britain’s Worst Insurer” went to Aviva, but the lack of any positives in the write-up was striking:
“Only a tiny 8% said Aviva was ‘ok’ [...]
Archive for the ‘Customer service’ Category
“Britain’s worst insurer” – but can you credit it?
October 22nd, 2009 — MarkVonage – failing to be human
June 10th, 2008 — MarkWe have just finished a disastrous six month flirtation with Vonage, the voice over IP (VOIP) telephony provider. VOIP providers offer a great solution for a fast-growing business. You can run your own exchange software – Asterisk – create conference call dial-ins, allow staff in different countries to share your switchboard – all [...]
What is it about John Lewis and Nationwide?
December 18th, 2007 — MarkDepartment store John Lewis have announced that whilst their rivals may be suffering, they are growing market share. The Nationwide building society has seen a surge of deposits recently, partly the effect of the Northern Rock collapse.
Both businesses are growing market share during a slowdown. What is it that links them? In [...]