The blogosphere as an information market
February 23rd, 2007 -
Saturday’s FT ran a piece by Ellen Kelleher about the rise of personal finance blogs. In it the former Wall Street analyst Henry Blodget was quoted:
“The blogosphere functions the same way the stock market does–by incorporating millions of individual opinions into a general consensus. By itself, the influence of any one blogger is small, but if the ideas are persuasive, they will rapidly begin to influence the “blogosphere†as a whole.â€
This is a profound remark. The blogosphere indeed functions as a marketplace in information, where spam takes the place of hype, and where a measurable consensus emerges around which companies have good products, and which ones are poor. Where a company’s employees, channel partners and customers spill the beans on how the company is doing 24 hours a day, 7 days a week. The blogosphere can be seen as “setting the price” of goods by forcing those with a bad reputation to discount in the search for buyers. Conversely those with a good reputation can charge a premium.
The interesting thing about this marketplace is that – unlike the stock exchange – the numbers are very hard to extract. You have to use social network analysis, natural language processing and statistical profiling to establish authority and sentiment. Having said that, these techniques exist (we and others are using them) and over time Wall Street and The City will track reputation indices as avidly as they track Standard and Poors ratings. …
How to monitor blogs: it’s about knowing the questions you want answered
December 28th, 2006 -
When we first speak with a brand manager or a PR person they normally ask us these questions: “What are people saying about my brand in blogs?” “Can you help me monitor that?” We say: we can help you monitor blogs, but first you need to do to help us define the questions you want …
Can you blog your way out of a crisis?
October 30th, 2006 -
I am addressing a CBI conference this week in Birmingham, UK, where the agenda is to discuss Crisis Management and digital media. When we established Market Sentinel two years ago we thought that online monitoring and response would be a leading part of crisis management. As time has gone on and we have learnt more …
Why is consumer-generated commentary so negative?
October 26th, 2006 -
A client, reviewing some of the sentiment scores on the net approval work we have been doing for them recently asked: “why are these people so negative? We don’t get these scores from our off-line net promoters work.” The client was identifying a pattern we see quite regularly. Online commentary is more negative than off-line. …
Measuring word of mouth
July 5th, 2006 -
How do you measure word of mouth? The increasing importance of social networks to brands and advertisers has raised this problem very sharply in the last few weeks. Media owners, pharmaceutical companies, automotive manufacturers all need to know the same thing: how am I doing? If a brand can establish how it is doing in …
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