H & R Block have published impressive year end figures, driven by growth in the number of people using their software to file tax returns. Could this be linked to their success in using social media to boost their brand awareness?

Some scientists at Microsoft have applied to patent a method of recommending contacts in a social network. For social networking nerds it is worth looking at the claims and the prior art responses. Social networking is now close enough to the mainstream of web activity for this patent claim to represent a serious business opportunity.

We have just finished a disastrous six month flirtation with Vonage, the voice over IP (VOIP) telephony provider. VOIP providers offer a great solution for a fast-growing business. You can run your own exchange software – Asterisk – create conference call dial-ins, allow staff in different countries to share your switchboard – all very useful.

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