Citing blog traffic, the monitoring company Cymfony points out developing problems with Citibank: customers who can’t use their debit cards to withdraw cash. Cymfony chides Citibank for not commenting. But Citibank respond. They explain that they have been scammed in some way. They had to act before they talked about it, apparently. This new communications revolution puts a lot of pressure on companies to manage their crises online. One gets a strong sense that few - not just Citibank - have the resources in place just yet.

This entry was posted on Wednesday, March 8th, 2006 at 2:26 pm and is filed under Citibank, Blog monitoring, Corporate communications. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.